Nervous at interviews? Here's help!

PO training expert Nasha Fitter, has the anwers for all your queries on BPO training and communication skills.

Here are some of them:

I have been working as a customer support executive at an ISP in Kerala [ Images ] for five months. I am a graduate in biology and have a one-year post graduate diploma in computer applications.

Being a social person helps me establish better and healthier relationships and strengthens my belief that cooperation is the key asset for the success of any relationship.

I want to know whether I can get a job in BPO which tallies with my experience and belief. What does it take to excel at being a customer support executive?

- Smriti

• Do you have a question for Nasha? Tips to crack call centre interviews
• Want a piece of the BPO pie?
• Want to crossover to a BPO?
• How to make BPO jobs interesting
• Where BPOs advertise for managers
• Got the skills for a BPO career?
• Assess your BPO skills!
• Why do people join BPOs?
• Want excitement? Step into a BPO!
• Rise fast in a BPO!
• MBAs can work in BPOs too!
• How to handle abusive BPO customers

  Do you have a question for Nasha? Fitter Solutions, a communication and training organisation with expertise in public and interpersonal communication.