Tips to crack call centre interviews
ou have a call centre interview coming up.
What skills and qualities will the interview panel scout for? 
Get Ahead BPO training expert Nasha Fitter answers your queries.
Do you have a question for Nasha? Get Quote ], Citibank, etc, have back-office and data processing positions, so perhaps those would be good places for you to look at.
I have done my BSc in Biology and, after completing my MA in English, I am re-appearing for it. I have also done DCA (MS Office and Internet), Vb 6.0 and Oracle8.
My previous experiences are that I have been teaching in the BCA department of a university since a year. As far as speaking English is concerned, I think I am fluent, especially after being to Sweden for two months for a youth exchange programme.
Now, I want to go for a call centre job. The reason is very simple -- I want to earn more. But I was told by my friends that people start facing physical problems just after a couple of months into the job.
As I belong to Madhya Pradesh [ Images ], I have to relocate to Delhi [ Images ] or Mumbai [ Images ] so I was also told that I have buy a vehicle, but petrol allowance will not be paid by the company.
Can you please clarify these two issues with regards to call centres?
- Anurag Samuel
Some call centres pay for transportation or provide it for you. If you move to Mumbai, you do not even need to purchase a car as the city has very good public transportation.
As for physical problems, there are people who encounter them and people who don't. You have to sit on a chair for a long period of time (during night hours if it is an international call centre). For many, this causes back problems and sleep disorders.
But there are lots of jobs you have to sit for long periods of time so it just depends how your body handles it.
If you relocate to Mumbai, there are lots of jobs available in this sector and you should not have trouble finding one.
I am Nilesh. I have one year of experience in the field of marketing and one year of experience in Support IT for an IT company. I am looking to move to BPO. Please advice me.
- Nilesh
Brush up on your communication skills and then start interviewing at BPO companies!
You have decent experience and if your communication skills are good and you interview well, I don't see an issue with you getting a job.
Most of the jobs being done in BPO centres are from foreign countries.
Are there any opportunities for BPO job work from Indian companies?
- Ashok
Yes, there are lots of call centres that do work for domestic Indian companies.
For instance, ICICI, BPL Mobile and Airtel all have large call centres that do work only for domestic Indian customers.
Do you have a question for Nasha? Fitter Solutions, a communication and training organisation with expertise in public and interpersonal communication.
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