Want to crossover to a BPO?

ou have a number of years of experience in a different sector. 

Now you want to jump onto to the BPO bandwagon.

At what level can you join?

BPO training expert Nasha Fitter clears your doubts on the industry.

• Do you have a question for Nasha? Get Quote ] on a contract basis (engineering division) and now for a manpower consultancy firm. I want to join a BPO. How should I go about it? 

  - Sajit Nair

  To join a BPO firm, your grasp of the English language must be very good. Here I suggest reading business journals, newspapers and good books. Also watch international news channels such as CNN and BBC.

  I am working in a manufacturing company of repute. I am a qualified chartered accountant with six years of experience. What is the likelihood and career prospects if I wish to enter BPO industry? 

  - KK

  It depends at what level you wish to enter the BPO space. Also, in what capacity. 
  
  Are you looking for a voice-based position or a technical position? 
  
  For the most part if you are starting at the agent level in a voice-based process, the most important factors are your grasp of the English language, pronunciation and ability to communicate effectively. 
  
  

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  Do you have a question for Nasha? Fitter Solutions, a communication and training organisation with expertise in public and interpersonal communication.