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 Photo: Jewella C Miranda
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BUSINESS Outsourcing the world In 2003, India emerged as the global destination for business process outsourcing, or BPO. The global BPO industry, currently valued at $142 billion, is estimated to touch $540 billion by 2007 and cross $1.2 trillion by the end of the current decade. A huge chunk of this market is about to be bagged by India. Thousands of talented, English-speaking graduates, a low-wage structure, and a hard-working labour force has taken India to the top position, ahead of competitors China, Russia, the Philippines, Canada, Mexico, and Ireland. India's BPO profile has caused a backlash in the West, with rising opposition to free trade and legislation to ban government outsourcing. But India continues to zoom along the BPO road… India powers ahead on BPO The call centre boom
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