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November 29, 2005 15:14 IST

What: IBM Daksh is looking for Customer Care Specialists and Team Leaders.

These positions are based in Mumbai.

Do you qualify?

IBM Daksh says:

For Customer Care Specialists (voice - airline reservations)

~ You must be a graduate interested in travel, airlines or customer service.

~ You should have an IATA certification/ degree/ diploma in travel and/ or tourism.

~ Prior experience of at least six months in a travel agency or airline would be an advantage.

~ You should have a strong desire to assist clients and resolve their queries.

~ Students who have completed their first year degree college and are pursuing further education through correspondence will also be considered.

For Customer Care Specialists (voice -- banking/ ISP/ retail)

~ You must be a graduate/ post-graduate with the ability to handle inbound customer calls and provide answers to queries.

~ Prior work experience in customer service/ banking/ technical support will be an advantage.

~ You must have appeared for/ completed your first year degree college.

~ You must be able to interact with customers.

Team Leaders (back office -- insurance/ accounting transaction processing)

~ You must be a graduate.

~ You must have at least four years of experience in a BPO, with one year as a team leader.

~ You must have worked with an international call centre.

~ You must be proficient in computers.

~ You must be able to manage service delivery standards, internal SLAs, escalated calls and a team of 12 to 15 people.

~ You must be able to adhere to schedules.

How to apply

~ Walk in for an interview with your resume and a passport-sized photograph.

When: Until December 3

Time: 10 am to 4 pm

Addresses

IBM Daksh
5th Floor, Magnus Towers
Mindspace
New Link Road
Malad West
Mumbai -- 400 064

Phone: (022) 56775677

***

D-608, Crystal Plaza
Opposite Fame Adlabs
New Link Road
Andheri West
Mumbai -- 400 053

Phone: (022) 26733504

***

2/12, Madhav Nagar
South Wing, 11-12
S V Road
Next to Bus Depot
Andheri West
Mumbai -- 400 058

Phones: (022) 56798481, 56798482

***

14, Third floor
Thakur Mall, Thakur Village
Kandivli East
Mumbai -- 400 101

Phone: (022) 39534830

***

202, 2nd Floor
Bandra Arcade
Opposite Bandra Railway Station
Bandra West
Mumbai -- 400 050

Phone: (022) 39464347/54

~ You could also mail your resume to ccsmumbai@daksh.com.

~ Please mention the position you are applying for in the subject line.

~ If you want to apply for a Gurgaon-based position, please mail your resume to talentsearch@daksh.com.

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