What: Daksh, IBM's BPO arm, is looking for Customer Care Specialists (voice -- airline reservations/ banking/ ISP/ retail) and Team Leaders (back office -- insurance/ accounting transaction processing).
These positions are based in Mumbai.
Do you qualify?
Daksh says:
For Customer Care Specialists (Voice -- airline reservations)
~ You must be a graduate interested in travel, airlines or customer service.
~ You should have an IATA certification/ degree/ diploma in travel and/ or tourism.
~ Prior experience of at least six months in a travel agency or airline would be an advantage.
~ You should have a strong desire to assist clients and resolve their queries.
~ Students who have completed their first year degree college and are pursuing further education through correspondence will also be considered.
For Customer Care Specialists (voice -- banking/ ISP/ retail)
~ You must be a graduate/ post-graduate with the ability to handle inbound customer calls and provide answers to queries.
~ Prior work experience in customer service/ banking/ technical support will be an advantage.
~ You must have appeared for/ have completed your first year degree college.
~ You must be able to interact with customers.
Team leaders (back office -- insurance/accounting transaction processing)
~ You must be a graduate.
~ You must have at least four years of experience in a BPO, with one year as a team leader.
~ You must have worked with an international call centre.
~ You must be proficient in computers.
~ You must be able to manage service delivery standards, internal SLAs, escalated calls and a team of 12 to 15 people.
~ You must be able to adhere to schedules.
How to apply
~ Walk in for an interview with your resume and a passport-sized photograph.
When: August 19, 20, 22, 23, 24
Time: 10 am to 4 pm
Address
IBM Daksh
Magnus Towers
5th Floor, Mindspace
New Link Road
Malad West
Mumbai -- 400 064
Phone: (022) 56775677
***
D-608, Crystal Plaza
Opposite Fame Adlabs
New Link Road
Andheri West
Mumbai -- 400 053
Phone: (022) 26733504
***
2/12, Madhav Nagar
South Wing, 11-12
S V Road
Next to Bus Depot
Andheri West
Mumbai -- 400 058
Phones: (022) 56798481, 56798482
***
203, Hari Leela
Ram Mandir Lane
Opposite HDFC Bank
Vile Parle East
Mumbai -- 400 056
Phone: (022) 26150850
***
14, Third floor
Thakur Mall, Thakur Village
Kandivli East
Mumbai -- 400 101
Phone: (022) 39534830
***
E-203, Second floor
Tower No 3
Vashi Info Tech Park
Above Vashi Railway Station
Vashi -- 400 705
Phones: (022) 3912112, 3912113
~ You could also e-mail your resume to ccsmumbai@daksh.com.
~ Please mention the position you are applying for in the subject line.
~ If you want to apply for a Delhi-based position, please e-mail your resume to talentsearch@daksh.com.
Web site: www.daksh.com