This acquisition is expected to contribute over $25 million in revenues to the BPO business of Essar and is its fourth acquisition in the last one year, the other three being Customer First and Orion in India and Technion in the USA.
Essar already has a presence in the BPO segment through its wholly-owned subsidiary Aegis BPO.
"Global Vantedge has built a great practice over the last five years with extremely demanding clients, some of them being Aegis' current customers. This puts us in a strong
position and will lead to deeper engagement with our existing and future Clients," Aparup Sengupta, CEO of the BPO business of Essar Global in India, said in a statement.
Global Vantedge has more than 1,400 employees with facilities in Gurgaon in India and San Jose, Costa Rica. It operates in the banking, telecom and automobile verticals. The company has a presence in the US, UK and Australia.
Sengupta said with this acquisition, Essar would be able to offer the full suite of service offerings around Customer Life Cycle Management.
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