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Rediff.com  » Getahead » Call centres: Hype or boon?

Call centres: Hype or boon?

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November 19, 2004 12:06 IST

Working in a BPO

C

atchword or craze. Whatever you choose to call it, that's what the BPO/ ITES industry seems to be these days.

The good payscales and innumerable perks are irresistible lures and youngsters are naturally jumping on the bandwagon.

But is the call centre experience all that great?

Or is it just hype?

Get Ahead carried a firsthand account of a call centre employee who didn't quite paint a positive picture.

We have also carried a series of articles on the other side of the story.

What do you think? Whom do you agree with?

Are the positives and the craze for these jobs justified?

Do you think working in a call centre has its merits?

Join the debate. Let us know!

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